HOW TO REQUEST FOR AN ORDER CANCELLATION?

Hzma Fashions Order Cancellation Policy

To request an order cancellation, you can call or WhatsApp us at +92 334 301 6665 from Saturday to Thursday, between 12:00 PM and 5:30 PM (Pakistan Standard Time).

  1. Unpaid COD Orders
    For COD orders, customers can request cancellation before order confirmation.
  2. Paid Orders
    Paid orders can be canceled within 24 hours of order confirmation. After 24 hours, cancellations are not allowed.

Note: A 5% fee of the order value will be charged for bank and transaction costs in case of a cancellation request within the 24-hour window.

  1. Pre-Booking/New Launches
    Payments received as tokens for new launches or pre-booking are non-refundable. Pre-booked or partially paid orders are not eligible for cancellation or refund.
  2. Paid Custom Stitch/Made-to-Order
    Orders placed with the custom stitch option are not eligible for cancellation or refund. If a cancellation request is received within 24 hours, a minimum of 50% of the order value will be deducted. After 24 hours, cancellations are not allowed.
  3. Partial Paid Orders
    Partial paid orders are not eligible for cancellation or refund.
  4. Non-Eligibility Criteria for Order Cancellation
    Hzma Fashions reserves the right to charge cancellation fees for requests made after 24 hours. If you need to cancel a customized or made-to-order outfit due to serious and genuine circumstances beyond this period, Hzma Fashions will deduct 50% of the total purchase to cover production, labor, and machinery costs paid to designers and partner brands.

If the bank deposit is chosen as the payment method, the customer must clear the pending balance within 1 business day, or the order will be automatically canceled.

Once an order is “Received at Hzma Fashions Warehouse” and 50% of the payment has been made, Hzma Fashions will notify the customer to clear the remaining balance within 24 hours. Failure to do so will result in the inventory being held temporarily, and Hzma Fashions reserves the right to cancel the order if the balance is not paid within the given timeframe.

  1. Authority to Cancel Orders
    Hzma Fashions has the authority to cancel orders for reasons such as items being out of stock, pricing errors, or declined credit card payments by the issuing financial institution.

Need More Help?

  • Call/WhatsApp: (+92) 334 301 6665 (Sat-Thu, 12:00 PM to 5:30 PM PST)
  • Email: hzma.fashions.sales@gmail.com